# Pickup products

After reservation and rebook tasks are completed, the assigned user receives a task to pickup products. This can be done at the warehouse window.

##### Promo order pickup

<p class="callout info">If the order is for **promotional products,** the task is assigned to the **requester.**</p>

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2026-05/scaled-1680-/Fgcimage.png)

Once products have been collected by the assigned user, the order's **"end customer"** can be notified to collect items by clicking the **"Notify user"** button.

<p class="callout danger">If the **"pick-up"** task is **from** a **merch order,** closing it will will **trigger** a **material write-off, create invoice and delivery note.** The created invoice will then be automatically sent to the "end customer".</p>

After promotional items are **"picked-up"**, the requester should click the **"Write-off products and complete task"** button. This will **finish** and **close** the **task.**

##### Work equipment pickup

<p class="callout info">If the order is for **work equipment,** the task is assigned to the **head of the department.**</p>

[![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2026-05/scaled-1680-/paaimage.png)](https://how-to-erp.dewesoft.com/uploads/images/gallery/2026-05/paaimage.png)

After items are **"picked-up"** , the head of the department should click **"Complete"** to **finish** and **close** the **task.**