Troubleshooting

• Duplicated serials
• Data missing on issued invoice default print

Duplicated serials

Usually this happens because serial was programmed before creation in ERP:

Solution:

Download calibration files from serial without selected product:

Upload files to other serial to the calibration_reports folder:

Update additional calibration information on files:

Delete serial without product.

Data missing on issued invoice default print

Data missing from marked sections:

• shipping date
• - shipping provider
• - DHL tracking number
  

Solution

Looking at the blade file, we found the problem was with serial on sale order.

The problem was, the serial DB20119714 was not added on order sale item with "Link existing instrument serial number" button.

The serial was not found, because the product of sale order item was not listen under "Configurator data" section (Eligible products when enter serials input)

of the SER.0000001.000 product. Once added, the serial was shown in the drop down, could be selected and then linked to the sale order item.  After this, the print displayed the correct data.