# Data missing on issued invoice default print

Data missing from marked sections:

- shipping date
- - shipping provider
- - DHL tracking number

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2024-09/scaled-1680-/OXTimage.png)

**Solution**

<p class="callout info">Looking at the blade file, we found the problem was with serial on sale order.</p>

The problem was, the serial **DB20119714** was not added on order sale item with "**Link existing instrument serial number**" button.

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2024-09/scaled-1680-/G5timage.png)

The serial was not found, because the product of sale order item was not listen under "**Configurator data**" section (**Eligible products when enter serials input**)

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2024-09/scaled-1680-/VCTimage.png)

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2024-09/scaled-1680-/sA7image.png)

of the **SER.0000001.000** product. Once added, the serial was shown in the drop down, could be selected and then linked to the sale order item. After this, the print displayed the correct data.

![image.png](https://how-to-erp.dewesoft.com/uploads/images/gallery/2024-09/scaled-1680-/HUbimage.png)