Sales orders
Update price on order sale item
This example uses RMA service order SE-00971-2023 RMA-000972-2023.
To change the price of an order item, go to "Order items" section and press the "+" button on the item, the price of which you want to change.
Clicking the "+" open a section under the item, that lists all parts of the order item (sub-items, associated serials, licenses...).
Here, changing the price of the item will update the actual price of the item, and of the order as a whole.
Replace product on Merch order
Step by step guide to change product on "merch" order:
Please note: you will need Order processing, Human Resources and Head of logistics people to complete this process.
Go to the order's details page and change the order's status to NEW.
Go to the order's packing work order and change its status to NEW as well.
Move the packing work order item to another packing work order. Leave everything empty.
Find the new packing work order and go to its material flow. Find the goods writeoff and click on it. Scroll down and cancel the goods writeoff:
Now the material can be unreserved from this packing work order.
After the material has been unreserved form the packing work order, the packing work order must be canceled.
With the packing work order canceled, go to work order's issued invoice and delete correct item on it.
The correct item also has to be deleted on the merch order.
After that, add a new item to merch order. Go to Order processing and add the new item to existing packing:
Then virtually and physically reserve item.
The item has to be written off. This is currently handled by the Web department. Send an mail to web@dewesoft.com)
Change the status of order's invoice to NEW and update it:
Then, change the status of the packing work order to CLOSED.
Lastly, change the status of the merch order to SHIPPED.
After the process if finished, the HR department must update the user's coupon value to reflect the changes on order.