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Cancel issued invoice

If invoice has already been sent to customer, you need to issue a new credit note. You should not modify already sent invoices!

  1. Open invoice and remove all of the items.
  2. Update shipping and financing costs to zero.
  3. Change status of the invoice to cancel.
  4. Change delivery note status to canceled.
  5. Delete shipping list:
    image.png
  6. Delete packing list (flow is the same as deleting shipping list)
  7. Go to Packing work order and open material flow.
  8. Find all of the write-off documents: 

    image.png

  9. Open each write-off and cancel it (this will remove write-off transactions from database):

    image.png

  10. Material is now back on packing work order. Do with it what is necessary.