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Replace product on Merch order

Step by step guide to change product on merch order:

Please note: you will need Order processing, Human Resources and Head of logistics persons to complete this process.

  1. Change the order's status to NEW.
  2. Go to packing work order and change status to NEW
  3. Move item to another packing work order. Leave everything empty:image.png
  4. Find new packing work order and go to material flow. Find goods writeoff and click on it. Scroll down and cancel goods writeoff: 
  5. image.png
  1. Now you can unreserve material from this packing.
  2. Cancel this packing work order.
  3. Go to invoice and delete correct item.
  4. Go to merch order and delete item.
  5. Add new item to merch order.
  6. Go to Order processing and add item to existing packing: 

    image.png

  7. Virtually and physically reserve item.
  8. Writeoff item (send mail to web@dewesoft.com to do it)
  9. Change status of invoice to NEW
  10. Update invoice:

    image.png

  11. Change status of packing work order to CLOSED.
  12. Change status of merch order to SHIPPED.

After the process if finished, the HR department must update the user's coupon value to reflect the changes on order.

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