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Usually this happens because serial was programmed before creation in ERP: Solution: Download calibration files from serial without selected product: Upload files to other serial to the calibration_reports folder: Update additional calibration ...

Serials are used within the ERP for tracking of devices. Serial number is a sort of identification number of a particular device. With the serial number, users can access calibration reports for a particular device. Serial numbers can also be used to track a...

This actions required the "create serial" permissions. Adding a new serial through the ERP is usually not necessary, as new TBD serials are automaticaly generated for work orders and can simply be renamed. Serials can be added via the ERP "Add new serial num...

This action requires the "delete serial" permission. Serials should, in most cases, not be deleted. The only exceptions are duplicates of existing serials. This happens when serials are create through different sources without all information.  When this hap...

By default, warranty is calculated automatically, based on fields on serials: Conditions, that apply are (warranty enabled): if serial is not sold (this is necessary to show correct data in calibrator) if sold serials do not need calibrations (image bel...

Occasionally, two serials with the same serial number are created in the ERP.  When this happens, the two serials must be compared. If one serial has some fields filled that the other does not, those fields have to be synced between the two serials.  Onc...